At AudioKies, we strive to provide high-quality software products and services that meet your needs. We understand that there may be instances where a refund is necessary. This Refund Policy outlines the conditions under which we offer refunds for our software products.
Eligibility for Refunds:
- Purchasing a license more than once by mistake
- You encounter an issue within the app (unrelated to video/audio downloads) which prevents you from using it and if we are not able to fix this issue within 30 days from the date you contacted us regarding the problem. In such circumstances, refund is provided only if you provide us detailed information about the issue, such as screenshots of the error, log files, and any other information requested by our staff.
- You can't activate the license due to techinical issues in the software.
Non-Refundable Situations:
- Refunds requested more than 30 days after your initial purchase date unless the transaction was subject to a fraudulent purchase.
- When a user informs us about changing their decision to buy the license, saying he/she has uninstalled it and is not going to use it without giving any particular reason.
- When reasons which prevent a customer from properly using our software are stated clearly on our official site (for example, if the customer requests a refund due to the absence of features which we never claimed to provide and which are not listed in the features list for our application).
- In Force majeure case, for example, if an online service such as YouTube will apply changes that will make the content downloading impossible. However, you can claim for the refund if you bought the license less than 14 days ago.
- When a customer wishes to receive a refund in order to purchase an ongoing deal that is priced lower than the original amount paid by the customer.
- When a website blocks the user's IP address as a result of downloading a lot of videos in a short amount of time, such as YouTube. In such cases, the solution is to use a VPN or proxy until the ban is lifted.
- Request a refund due to a software issue which was already fixed in an upgrade but that the customer did not update their software.
- Customer applies for a refund for technical problems, but refuses technical support provided by AudioKies team.
- Refund request claiming the failure to receive the license code. In this case, the customer can reach out to AudioKies support team to get their license code.
How to request for a refund?
To request a refund, please follow these steps:
1. Contact Support: Email our support team at support@[yourcompany].com with your order number, purchase date, and reason for the refund request.
2. Review: Our team will review your request and may ask for additional information to understand the issue or dissatisfaction.
3. Approval: If your refund request is approved, we will process the refund within 10 business days. You will receive a confirmation email once the refund has been processed.
Approved refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refunded amount to appear on your account, depending on your bank or payment provider.